The performance of a country’s public sector determines to a great extent the quality of the lives of its citizens, including their ability to access the most basic necessities. But while elements of public sectors in some countries are beacons of success, others have been too slow to innovate and incapable of collaborating effectively. Our programmes for public sector leaders and our work on public service delivery and reform, on organisational management, and on civil service effectiveness aims to help.
PROGRAMMES AND PROJECTS
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Efficiency and resilience: How can we adjust the dial?
Following a roundtable to explore finding a better balance between efficiency and resilience, this report summarises the discussions and presents ideas to contribute to the policy discussion on shifting towards prevention and resilience.
Command and can’t control: an evaluation of centralised accountability in the public sector
High-frequency granular data can enable senior government officials to hold poorly performing members of the service delivery chain to account; however, centralised management must translate large volumes of data into appropriate management actions to be effective.
Questioning hierarchies: Senior leaders’ views on how global civil services changed during the pandemic
A newly published PeopleGov report finds the pandemic imposed a dual imperative on civil services: the need for greater speed, flexibility, and decentralisation of decision-making on the one hand, and for greater coordination and collaboration on the other.