The People in Government Lab’s policy report Addressing challenges to remote and hybrid working in public organisations presents the results of a survey conducted in several public organisations in three countries – Brazil, Chile and the United Kingdom. It provides insights into improving remote and hybrid working inside governments.

Although empirical research has consistently confirmed the harmful implications of red tape on public organisations and officials, its impact on employees’ job stress and burnout remains elusive. Our findings expand the understanding of red tape implications in public service, especially in institutional settings different from those traditionally studied.

The COVID-19 pandemic has highlighted the critical role not just of government generally, but in particular the essential role the centre of government must play to mitigate problems that no longer respect organisational boundaries.