About the Blavatnik School of Government
Our vision is of a world better led, a world better served and a world better governed. We are a global school committed to improving the quality of government and public policymaking worldwide, through three routes: teaching current and future leaders; generating research with impact; and engaging with governments and practitioners.
What we offer
The School is a collaborative, friendly, and dynamic department based in an award-winning building in Oxford. We host regular events and talks with well-known guest speakers – all of which are open to staff. On the social side, we have regular coffee/cake mornings for staff, a family-friendly Halloween event, and Christmas and summer parties.
We genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days’ annual leave
- Family leave schemes and a comprehensive range of childcare services
- Cycle loan scheme and discounted bus travel and Season Ticket travel loans
- Membership to a variety of social and sports clubs.
More information about working at the School can be found on our jobs page.
About the role
As the IT Officer, you'll play a vital role within the Blavatnik School of Government IT team. Your primary responsibility is to provide first-line technical support to our staff, students, visitors and guests. This includes addressing a wide range of issues related to PCs, servers, networking, and hardware, offering assistance through phone, email, or in-person interactions. You will monitor and manage requests for help via the ticket system, ensuring tickets are updated and incidents and problems progress appropriately, while also adhering to communication standards. You will act as the advocate for users.
About you
We're seeking an someone with a strong service background, with a strong emphasis on exceptional customer service skills. While technical expertise is valuable, we are dedicated to providing the training and support needed to bridge any knowledge gaps. Your core role will involve delivering exceptional customer experiences, addressing IT inquiries, and swiftly resolving issues. If you're customer-focused and eager to learn, we encourage you to apply. It's essential that you have experience of working in an IT service desk environment and have good interpersonal skills with the ability to communicate effectively with all levels of users, suppliers, and technical staff in a patient and helpful manner.
Application process
You will be required to upload a supporting statement, your CV, and the details of two referees as part of your online application.
The closing date for applications is 12 noon (UK time) on Monday 15 April 2024.
Interviews will be held in the week commencing 22 April 2024.