International Civil Service Effectiveness Index

International Civil Service Effectiveness (InCiSE) Index

The International Civil Service Effectiveness (InCiSE) Index draws together a wealth of existing data to provide a concise assessment of how a country’s central government civil service is performing compared with others around the world. It provides a set of comparative information to help countries determine what they do well, where they can improve and what they can learn from each other.

The first of its kind, the InCiSE Index covers 31 countries across Europe, North America, South America, Asia and Australasia. By assessing civil service effectiveness based on how the civil service delivers its functions, the Index reveals what countries do well and where they can improve. It serves as a performance improvement tool, enabling senior decision makers to see which countries perform best in which areas and learn from them, as well as an an accountability tool, allowing citizens, government officials and politicians to establish how well their civil service is functioning.

The InCiSE Index is a collaboration between the Blavatnik School of Government at the University of Oxford and the Institute for Government. The project has been supported by the UK Civil Service and is funded by the Open Society Foundations. 

The inaugural InCiSE Index is a pilot project, and the founding institutions have committed to support the development of the Index for four more years. The long-term goal is to broaden the scope of the Index to ensure that it can be produced every year and that it expands its country coverage. 

InCiSE is not claiming at this stage to be a comprehensive measure of civil service performance. Countries and data are missing which prevent the Index from being as robust and comparative as we would wish. We hope partners will help us strengthen and refine this inaugural Index over time. We also hope it will encourage further data collection in areas where it is lacking and will actively support these efforts.

InCiSE has already brought together a growing volume of data and insights. We hope the launch of this report will stimulate wide-ranging discussions globally about how civil services can improve their effectiveness, as well as the usefulness of the InCiSE data. Feedback is welcome at: incise@instituteforgovernment.org.uk

In interpreting the diagrams below, consideration should be given to data quality (please refer to Figure 7 of the Index Technical Report) and the degree to which country data has been estimated (see Table 18 of the Index Technical Report).
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