Public services are delivered through complex bureaucratic systems. Research on service delivery often seeks to abstract from these complexities to identify special causal relationships, but this can lead to a focus on narrow questions of limited policy relevance and generalizability.
How can researchers take account of the systematic aspects of public service delivery without sacrificing methodological and theoretical rigor? While researchers have begun to take systems approaches in areas such as health, education, infrastructure, budgeting, and the civil service, this work has largely occurred within separate disciplinary and sectoral siloes.
The workshop is part of a series of events that aim to create an interdisciplinary community of scholars conducting rigorous and solution-oriented research on issues of public management, public finance, governance, and public service delivery, and is supported by the Bill and Melinda Gates Foundation.
For those who are interested, the agenda is available here. The workshop papers and presentations are available to view below.